Just 0.03% of users have ‘abused’ GOG’s generous refund policy

While Steam has been lauded for years thanks to its user-friendly approach to game refunds, GOG’s return policy is arguably even more friendly. Despite this, the team at CD Projekt have confirmed that just 0.03% of GOG users have exploited this generosity – claiming “when you trust players, they give you every reason to keep trusting them.”

Responding to a Reddit thread discussing the potential exploitation of GOG’s generous refund policy – in which one user revealed that they “literally played Cyberpunk, finished it + a ton of side content, then refunded it because I needed the money” – the official GOG Twitter page offered a surprisingly candid comment, stating:

“As this Reddit thread gains traction, we want to stress that when you trust players, they give you every reason to keep trusting them: only 0.03% of our active users in October abused our Refund Policy.”

For context, GOG’s refund policy is currently stated as follows: “You may request a refund for a product up to 30 days after purchase, even if it was downloaded, launched, and played” – with no wording on whether there is a maximum amount of play time allowed before requesting a refund.

Of course, it is worth noting that the team at ‘Good Old Games' does have every right to deny a request, but it appears as though for now they are primarily placing their trust in the players.

GOG has made a ton of strides in ensuring they are objectively the best place to purchase and play PC games. Hopefully their refund policy is maintained and doesn’t wind up being exploited further in the wake of this revelation.

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